INFORMATION FOR CLIENTS
The basis on which fees will be charged is set out in our letter of engagement.
When payment of fees is to be made is set out in our Standard Terms of Engagement.
We may deduct from any funds held on your behalf in our trust account any
fees, expenses or disbursements for which we have provided an invoice or upon
settlement of your conveyancing transaction provided an invoice is provided
to you within seven days of settlement.
2. Professional Indemnity Insurance:
We hold professional indemnity insurance that meets or exceeds the minimum
standards specified by the Law Society. We will provide you with particulars
of the minimum standards upon request.
3. Lawyers Fidelity Fund:
The Law Society maintains the Lawyers Fidelity Fund for the purposes of providing
clients of lawyers with protection against pecuniary loss arising from theft
by lawyers. The maximum amount payable by the Fidelity Fund by way of compensation
to an individual claimant is limited to $100,000.00. Except in certain circumstances
specified in the Lawyers & Conveyancers Act 2006 the Fidelity Fund does
not cover a client for any loss relating to money that a lawyer is instructed
to invest on behalf of the client.
We maintain a procedure for handling any complaints by clients, designed to
ensure that a complaint is dealt with promptly and fairly.
If you have a complaint about our service or charges, you may refer your complaint
to the person in our firm who has primary responsibility for your work.
If you do not wish to refer your complaint to that person, or you are not
satisfied with that person’s response to your complaint, you may refer
your complaint to Roger Gordon Donnell, the Principal of the firm.
He may be contacted as follows:
- by letter
- by email at email@example.com
- by telephoning him at (09) 443 0172
- by fax to (09) 443 0516
- The Law Society also maintains a complaints service and you are able to
make a complaint to that service. To do so you should contact the Law Society,
Professional Standards Director, ADLS, PO Box 58, Auckland, Phone 303 5270
5. Persons Responsible for the Work
The names and status of the person or persons who will have the general charge
of or overall responsibility for the services we provide for you are set out
in our Letter of Engagement:
6. Client Care and Service:
The Law Society client care and service information is set out below.
Whatever legal services your lawyer is providing, he or she must:
- Act competently, in a timely way, and in accordance with instructions received
and arrangements made.
- Protect and promote your interests and act for you free from compromising
influences or loyalties.
- Discuss with you your objectives and how they should best be achieved.
- Provide you with information about the work to be done, who will do it
and the way the services will be provided.
- Charge you a fee that is fair and reasonable and let you know how and when
you will be billed.
- Give you clear information and advice.
- Protect your privacy and ensure appropriate confidentiality.
- Treat you fairly, respectfully and without discrimination.
- Keep you informed about the work being done and advise you when it is completed.
- Let you know how to make a complaint and deal with any complaint promptly
The obligations lawyers owe to clients are described in the Rules of Conduct
and Client Care for Lawyers. Those obligations are subject to other overriding
duties, including duties to the courts and to the justice system.
If you have any questions, please visit www.lawyers.org.nz
or www.adls.org.nz or
call 0800 261 801.
7. Limitations on extent of our Obligations or Liability
Any limitations on the extent of our obligations to you or any limitation
or exclusion of liability are set out in our Letter of Engagement.